In the field of process automation, where robots and androids are replacing humans, rising IT technologies are redefining the way we used to operate. Mechanization and automation are commonly misunderstood; however, mechanization refers to a process that is carried out and controlled by humans, whereas automation is a procedure that is actively controlled by machines. A few years back, automation was just a buzzword, which was often used in movies to showcase technological advancements, but with the proliferation of AI, its role is becoming more vital in our routine lives.
Nowadays, automation can easily be found in sectors like finance to process withdrawals and ad notifications, and many others. Initially, the word automation was used in the automobile industry, but today, it is being used by many industries for various operations.
The intent of designing an AI and automation stack is to minimize human efforts and their unnecessary stressful work and enable them to focus on more complex and critical tasks. Ultimately, they help enterprises to grow business productivity and revenue.
The adoption of automation and AI have improved the productivity of many industries and especially the IT industry. Many companies are implementing live chats/bots into their website to answer common questions of customers and suggest knowledge blogs/articles by targeting relative and frequently searched keywords. Many enterprises are using automation to streamline their inventory using multiple possible algorithms.
Automation impacts industries both positively and negatively. Talking about positive impact, companies are adopting automation solutions to improve their system’s capabilities. On the other hand, employees believe that they might lose their jobs in future with the evolution of AI and automation.
After all these years of automation and intelligence assumptions, we can say that that day is not far from when all mundane tasks will be automated and handled by the programmed machines. It also means that all technical work will be managed by intelligent machines, and humans will only work on on-demand creative tasks.
Anyone Can Adopt AI and Automation:
Today, most businesses rely upon computers to make reservations, manage shipping orders, lead projects, and do various tasks. And many organizations are aware of the latest technology adoption and knows, if they don’t adopt it, they might lose their future business scope in this contemporary and competitive world.
Technological advancements are available for everyone who is willing to accept them regardless of their business size. Any storage drive that can automatically back up files with the help of particular software solutions and internet connectivity is a part of the automation.
The evolution in technology has solved many companies’ concerns about their productivity, especially in terms of automation, which offers high scalability and work efficiency. Automation enhances the effectiveness of the work done by programmed systems and employees. For instance, the marketing department can automate their work reports and analytical results.
They can also use a huge volume of marketing materials and configuration to reach their potential customers. I.e., multiple emails sent to hundreds of recipients with just a single click with specifically configured software and tools. Not just these tasks, they can also instruct machines to make significant decisions and actions by applying certain conditions on them to get precise results.
Finally, we can say that automation reduces business expenses and provides all the benefits they require. Let’s take the example of automation in customer support, where it is considerably challenging to provide quality experience with all efficiencies, especially in rush hour. This Artificial Intelligence (AI) and Automation solutions help businesses handle their growth by equally distributing and managing requests according to the set priorities. Automated applications and AI chatbots can quickly answer the basic questions by targeting keywords or using previous replies and minimizing the need for hiring more customer support staff.
Automation is still in its mid-journey as few businesses have started to adopt and use modern IT technology, such as IoT, AI, ML, and many others. After a few years or a decade, it will be an essential part of all companies and help them get better business results in terms of revenue.